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If you encounter any issues with your ticket, add-ons, or purchases (such as QR code errors, missing confirmation emails, or incorrect package details), please contact our customer service team immediately at info@columbiapicturesaquaverse.com or via our official LINE account. Be sure to include your booking number, the email used for purchase, and any screenshots if available. We’ll help resolve the issue as quickly as possible.

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Aquaverse tickets are non-refundable but may be rescheduled once if requested at least 24 hours before your original visit date. Rescheduling is subject to availability and must be done through our support team. Please email us or contact us through the platform where you made your booking (e.g., our website, a travel agent, or a partner OTA) with your order number and preferred new date.

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Yes, for your safety and enjoyment, some attractions have height, weight, and health restrictions. Certain rides may not be suitable for young children, pregnant guests, or those with specific medical conditions. Outside food and drinks are not allowed, but food and beverages are available for purchase inside the park. Lockers, changing rooms, and showers are provided for guest convenience. We recommend reviewing our full park guidelines on the official website before your visit.

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